What to Do If Your Crypto Wallet Is Compromised?

important

Gem Wallet is a non-custodial, self-custodial wallet. We cannot reverse unauthorized transactions or restore stolen funds.

note

Follow these steps as soon as possible!

If your Secret Phrase was seen, copied, or entered somewhere unsafe, follow the dedicated Secret Phrase exposure response.

Create a new Gem Wallet on a clean device
Install Gem Wallet on a different phone or a completely clean device. Create a brand new wallet. Do not recover or import your old Secret Phrase into it.
Backup your new Secret Phrase securely
Write down the Secret Phrase in the correct order and store it somewhere safe and offline. Never share it with anyone.
See also: How to Secure Your Secret Phrase
Move remaining funds to the new wallet
From your old wallet, transfer any remaining cryptocurrencies to your new wallet's address as quickly as possible.
Caution: If a sweeper bot is active, move fast and be mindful of gas fees. Do not add more funds if unnecessary.
Revoke any token approvals
Use WalletConnect in order to use tools such as revoke.cash to revoke permissions granted to dApps and smart contracts. Learn more in our Token Approvals guide.
Abandon the compromised wallet
Stop using the old wallet entirely once funds are transferred.

warning
Never send any funds to a compromised wallet.
Report the incident
Report the scam to local law enforcement or cybercrime authorities. For guidance, go to Settings > Support in Gem Wallet to use In-App AI Support. If you cannot access the app, email [email protected]. Gem Wallet cannot recover stolen funds.