How to Find the Gem Wallet Version?
Easily check the current version of Gem Wallet on your Android or iOS device.
How to Get Your Private Key from a 12-Word Recovery Phrase
A step-by-step guide to derive a private key from your Recovery Phrase, using Gem Wallet's derivation path or the path another wallet app used.
What to Do After Sending Crypto on the Wrong Network
Learn how to verify a transfer sent on the wrong blockchain network and determine whether the funds may still be accessible.
What to Do If You Forgot a Memo or Destination Tag
Learn what happens when a crypto transfer is sent without a required memo or destination tag and how to request recovery.
What to Do If Your Crypto Wallet Is Compromised?
What should I do if my Gem Wallet was hacked, scammed, or had unauthorized transactions?
What To Do If I Accidentally Deleted my Wallet?
What can I do if I accidentally deleted my wallet?
What to Do When No Swap Quote Is Available
Troubleshoot No Quote Available, minimum amount, offline, unsupported asset, and provider errors on the Gem Wallet Swap screen.