What to Do If Your Crypto Wallet Is Compromised?

important

Gem Wallet is a non-custodial, self-custodial wallet. We cannot reverse unauthorized transactions or restore stolen funds.

note

Follow these steps as soon as possible!

1. Create a new Gem Wallet on a clean device
   Install Gem Wallet on a different phone or a completely clean device. Create a brand new wallet. Do not recover or import your old Secret Phrase into it.

   

2. Backup your new Secret Phrase securely
   Write down the Secret Phrase in the correct order and store it somewhere safe and offline. Never share it with anyone.
   See also: How to Secure Your Secret Phrase

   

3. Move remaining funds to the new wallet
   From your old wallet, transfer any remaining cryptocurrencies to your new wallet's address as quickly as possible.
   Caution: If a sweeper bot is active, move fast and be mindful of gas fees. Do not add more funds if unnecessary.

4. Revoke any token approvals
   Use WalletConnect in order to use tools such as revoke.cash to revoke permissions granted to dApps and smart contracts.
   Learn more in our Token Approvals guide.

   

5. Abandon the compromised wallet
   Stop using the old wallet entirely once funds are transferred.

   warning

   Never send any funds to a compromised wallet.

6. Report the incident
   Report the scam to local law enforcement or cybercrime authorities. You can also reach out to Gem Wallet support at [email protected] for advice (funds cannot be recovered by us).

Common Causes

• Device malware stealing your Secret Phrase
• Phishing sites or fake dApps
• Sharing your Secret Phrase or private keys
• Unlimited token approvals to malicious contracts
• Fake wallet apps

Prevention Tips

• Always verify URLs and dApps before connecting.
• Use hardware wallets for significant holdings.
• Regularly review and revoke approvals.
• Keep your device and apps updated and scanned for malware.

tip

Learn how to keep your Gem Wallet secure at all times.