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What To Do If I Accidentally Deleted my Wallet?

I accidentally deleted my wallet. Can I recover it?​

No, once a wallet is deleted, it cannot be recovered. The only way to restore access to your funds is by using your Secret Phrase to restore the wallet.

Confirm Deletion Wallet Deleted

What happens to my funds when I delete a wallet?​

Deleting a wallet only removes the wallet data from your device. Your funds remain on the blockchain. To access them again, you'll need to restore the wallet using your Secret Phrase.

Can the Gem Wallet team help me recover my deleted wallet?​

No, the Gem Wallet team cannot recover deleted wallets or access your funds. This is why it's crucial to keep your Secret Phrase safe and secure.

The Gem Wallet team cannot:
  • Recover your Secret Phrase
  • Access your wallet
  • Recover lost funds from a deleted wallet

Restore Wallet Secret Phrase Restore

I don't have my Secret Phrase. Can I still recover my wallet?​

Always Backup your Secret Phrase

No, without your Secret Phrase, there is no way to recover your wallet or access your funds. This is why backing up your Secret Phrase is essential before deleting a wallet.

How do I prevent losing access to my funds?​

Always keep your Secret Phrase in a safe place before deleting a wallet. Consider:

  • Writing it down on paper and storing it in a secure location
  • Using a secure password manager
  • Making multiple copies stored in different secure locations
  • Always keep your wallet secure.
important

Your Secret Phrase is the sole key to recovering your wallet and accessing your funds if your wallet is deleted or lost. It is your personal responsibility to securely store and protect this phrase to ensure the safety of your assets.