What are Fiat Providers?
Fiat providers on Gem Wallet allow users to purchase cryptocurrencies using traditional payment methods such as credit cards and debit cards. These third-party services offer a seamless way to convert fiat currency into crypto directly within the wallet. Additionally, these providers also enable the selling of certain cryptocurrencies, such as BTC and ETH, for users looking to convert their crypto back into fiat.
Which Fiat Providers are Available on Gem Wallet?
Gem Wallet integrates with several trusted fiat providers, including:
Each provider offers different payment methods, supported currencies, and fees, allowing users to choose the best option for their needs.
Checkout our self-help guides for buying crypto and selling crypto.
Mercuryo
Mercuryo is an international fintech company founded in 2018, specializing in cryptocurrency payment solutions. Based in Tallinn, Estonia, it offers tools like fiat-to-crypto exchanges, on-ramps and off-ramps for buying and selling digital currencies, and custody services. Mercuryo aims to simplify crypto transactions for businesses and individuals, integrating these capabilities through a single API.
See the example below for buying $500 worth of Bitcoin on Mercuryo.
Having issues with your Mercuryo transaction? Visit: https://help.mercuryo.io
MoonPay
MoonPay is a global fintech company founded in 2019, focused on simplifying cryptocurrency transactions. Based in Miami, it provides a platform for buying and selling crypto with fiat currency, serving over 25 million users across 180 countries. They offer seamless, secure transactions and has recently eliminated fees for trades using MoonPay Balance in the US, UK, and EU.
See the example below for buying $500 worth of Binance Smart Chain on MoonPay.
Having issues with your MoonPay transaction? Visit: https://support.moonpay.com/
Transak
Transak is a leading Web3 onboarding infrastructure provider, founded to simplify the transition between fiat currency and cryptocurrencies. Headquartered in London, UK, it offers API-driven solutions that enable users in over 160 countries to buy and sell more than 180 crypto assets across 75+ blockchains. Known for its seamless on-ramp and off-ramp services, Transak partners with over 350 applications, including MetaMask and Visa, to facilitate fast, secure, and compliant transactions.
See the example below for buying $500 worth of Ethereum on Transak.
Having issues with your Transak transaction? Visit: https://support.transak.com
Paybis
Paybis is a worldwide fintech firm established in 2014 and based in London, UK. It focuses on fiat-to-crypto gateway services, letting users purchase and sell digital assets through options such as credit cards, bank transfers, and e-wallets. Renowned for strong regulatory adherence, Paybis operates in more than 180 countries and collaborates with leading platforms. The company works to streamline Web3 access by delivering smooth, safe, and affordable transactions, with billions in volume processed to date.
See the example below for buying $500 worth of TRON on Paybis.
Having issues with your Paybis transaction? Visit: https://support.paybis.com
Fiat Provider FAQs
Can I Choose Different Providers for Different Transactions?
Yes, you can compare rates and fees among providers and choose the best one for each purchase. Simply tap on Provider to see all available options.
Why Is There No Fiat Provider Available in my Country/Region?
Fiat providers (MoonPay, Ramp, Transak, etc.) are regulated financial services and must comply with local laws and licensing requirements. Unfortunately, they are not yet able to offer their services in every country or region.
Common reasons a provider may be unavailable for you:
- Your country or region is currently restricted by the provider’s compliance policy
- Certain U.S. states or other jurisdictions have additional regulatory requirements
- Temporary maintenance or service limitations
Gem Wallet works with multiple providers to maximize global coverage, and we regularly add new ones. If none are available for your location right now, we recommend checking back periodically or joining our waitlist/announcements for updates on expanded coverage.
Are There Fees for Using Fiat Providers?
Yes, each fiat provider applies its own fees based on the payment method and transaction amount. Before confirming a purchase, users can review the estimated total cost, including fees.
Why Don’t I See My Purchased Crypto Immediately?
Processing times vary depending on the provider, payment method, and network congestion. Most transactions complete within minutes, but some may take longer due to bank processing times or identity verification.
Is My Payment Information Secure?
Yes, all fiat transactions are handled by third-party providers with industry-standard security measures. Gem Wallet does not store or process payment details directly.
Need Help?
If you encounter any issues while purchasing crypto, please contact the respective fiat provider’s support team or reach out to Gem Wallet’s support for guidance.